Predictions and Priorities for Social Business in 2012 – Part I

My pet peeve about the annual predictions ritual is that they lack context for action. It’s nice to know that tablets and big data are important — but what should you do about it?

So here’s my attempt at not only forecasting but also to provide actions that companies should be prioritizing in 2012.

The Process: I went through my speaking and client engagements in 2011 and looked at which topics and themes I kept referring to over and over again, especially toward the end of the year. I also analyzed which of the tweets from these events were most retweeted to verify where the heat was. [Read more...]