18 2019 January
How Customer Obsession Creates Accountability for Change
It’s well-known that organizational change is difficult — in fact, 70% of change efforts fail, but awareness hasn’t improved the odds of success. Companies continue to...
Read More10 2014 April
Defining Digital Transformation: Through the Looking Glass of Customer Experience
There is a growing imperative to take companies through a “digital transformation”. One of the top drivers is a growing recognition that customers (both in...
Read More