governance

How Customer Obsession Creates Accountability for Change

It’s well-known that organizational change is difficult — in fact, 70% of change efforts fail, but awareness hasn’t improved the odds of success. Companies continue to struggle with choosing the right projects, sequencing and integrating change initiatives, and establishing accountability mechanisms to measure results. In my work as an analyst at Altimeter, which specializes in technology …

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To head off mass shootings, we need better technology — not less

In the wake of the Pittsburgh synagogue shooting last month, and more recently the Thousand Oaks, California shooting, the nation is deeply shaken and looking for someone or something to blame. Understandably, many people are increasingly calling on social media platforms to clamp down even more on hate speech. The alleged Pittsburgh synagogue shooter used social media site Gab, …

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How Good is Your Social Business Governance?

In our research and client work at Altimeter, one of the most misunderstood issues we see is social business governance. I’ve seen it defined as everything from social media policies and risk management to organizational structures. My colleague Ed Terpening and I just published a report on how to think about governance – and in particular, the …

How Good is Your Social Business Governance? Read More »

How Good Is Your Social Business Governance?

In our research and client work at Altimeter, one of the most misunderstood issues we see is social business governance. I’ve seen it defined as everything from social media policies and risk management to organizational structures. My colleague Ed Terpening and I just published a report on how to think about governance — and in …

How Good Is Your Social Business Governance? Read More »

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